Your Privacy Matters at16jili Casino

This Privacy Policy applies to all personal data collected and processed by 16jili through the website at https://16jili.click, our mobile platform, and any related services (collectively, the "16jili Platform"). It applies to all registered members and to visitors who browse the site without registering.

16jili is committed to handling your personal information responsibly and in compliance with applicable data protection legislation, including the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As a personal information controller, 16jili determines the purposes and means of processing your data.

By registering an account with 16jili, making a deposit, or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled as described here. If you disagree with any part of this policy, you should stop using the platform and contact support to request account closure.

16jili collects personal data from you in several ways: directly when you register or update your account, automatically as you use the platform, and from third-party services we use to verify your identity and process your payments.

We do not collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. We do not ask for your UMID PIN, online banking credentials, or GCash/Maya account passwords. Any communication claiming to be from 16jili that requests these items should be treated as fraudulent.

16jili uses your personal data strictly for the purposes set out below. We do not use your data for purposes incompatible with the reason it was originally collected.

• Account creation and management — to set up your 16jili account, verify your identity, and maintain your account in good standing.
• Payment processing — to facilitate deposits and withdrawals through GCash, Maya, and other Philippine payment methods, and to match outgoing payments to the correct member account.
• Regulatory compliance — to meet our obligations under the Data Privacy Act of 2012, anti-money-laundering regulations, and licensing requirements. This includes filing transaction reports where required by law.
• Fraud prevention and security — to detect unusual account activity, prevent unauthorised access, and investigate suspected violations of our Terms and Conditions.
• Customer support — to respond to your queries, resolve account issues, and maintain records of interactions for quality assurance.
• Responsible gaming — to monitor usage patterns that may indicate problem gambling and to apply any self-exclusion or deposit limit requests you have made.
• Platform improvement — to analyse aggregated, anonymised usage data to understand how members use16jili and where improvements can be made.
• Marketing communications — to send you promotional offers and updates about 16jili, provided you have not opted out of marketing communications. You can unsubscribe at any time.

Under the Philippines' Data Privacy Act, 16jili processes your personal data on the following legal bases:

• Contractual necessity — processing your identity, contact, and payment data is required to fulfil the service agreement between you and 16jili (i.e., to operate your account).
• Legal obligation — certain data processing activities, including identity verification and transaction reporting, are required by Philippine law and our operating licence conditions.
• Legitimate interests — fraud detection, platform security, and anonymised analytics are processed on the basis of 16jili's legitimate interests in running a safe and functional service, balanced against your rights.
• Consent — marketing communications and optional cookies are processed only with your explicit consent, which you may withdraw at any time.

16jili does not sell your personal data to third parties. Period. We share data only where it is strictly necessary to provide the platform, meet legal obligations, or protect the security of the service. The categories of recipients who may receive your data are:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet operators, and Visa/Mastercard networks receive only the data necessary to process your transaction (e.g., account number, amount). These parties are bound by their own data protection obligations.
• Identity verification providers — our KYC partner receives your government-issued ID and selfie image to confirm your identity during the verification process. Verification results are returned to 16jili and the raw document data is not retained by16jili beyond the verification period.
• Game providers — JILI, PG Soft, Pragmatic Play, and other providers on the 16jili platform receive a pseudonymous player identifier and relevant gameplay data in order to operate the games. They do not receive your full name, contact details, or financial information.
• Regulatory and law enforcement authorities — where required by Philippine law or our operating licence conditions, 16jili will disclose data to relevant regulatory bodies, law enforcement agencies, or courts. We do not volunteer information beyond what is legally required.
• Fraud prevention services — in cases of suspected fraudulent activity, relevant account and transaction data may be shared with industry fraud prevention networks.

All third parties with access to your data are required to maintain appropriate security standards and are prohibited from using your data for their own commercial purposes beyond the service they provide to16jili.

16jili uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies — required for the platform to function. These manage your login session, keep your game in progress when you navigate between pages, and maintain your account settings. You cannot opt out of essential cookies without breaking the platform.
• Analytics cookies — used to understand how members move through the 16jili platform, which games are most popular, and where technical issues occur. Data collected by analytics cookies is aggregated and does not identify individual members personally.
• Preference cookies — store your language and display settings so they persist between sessions.
• Marketing cookies — used to measure the effectiveness of promotional campaigns and to avoid showing you the same offer repeatedly. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Blocking all cookies will prevent you from logging into the 16jili platform, so we recommend allowing at least essential cookies.

16jili takes data security seriously, and we have put in place technical and organisational measures appropriate to the sensitivity of the data we handle. Here is what that means in practice:

• SSL/TLS encryption — all data transmitted between your device and the16jili platform is encrypted in transit using industry-standard Transport Layer Security (TLS). The padlock icon in your browser address bar confirms this is active when you are on the site.
• Encrypted storage — sensitive data fields, including financial identifiers and identity document references, are encrypted at rest in our database systems.
• Access controls — your account data is accessible only to 16jili staff who have a legitimate operational need for it. Access is logged and reviewed regularly.
• Two-factor authentication — 16jili offers two-factor authentication for member accounts. We strongly recommend enabling this feature to protect against unauthorised access.
• Security monitoring — our infrastructure is monitored continuously for unusual access patterns, brute-force attempts, and other indicators of potential compromise.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. If you believe your16jili account has been compromised, contact our support team immediately at@16jili.click so we can take action to secure it.

16jili retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. The general retention periods we apply are:

• Account data — retained for the duration of your active membership and for a period of five (5) years after account closure, in compliance with anti-money-laundering record-keeping requirements under Philippine law.
• Transaction records — all deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents — retained for the duration of the account and for five (5) years after closure. Original document images are deleted from third-party verification systems soner, in accordance with those providers' own retention policies.
• Support communications — chat and email records are retained for two (2) years from the date of the interaction.
• Marketing consent records — retained until you withdraw your consent or close your account, whichever comes first.
• Technical and analytics data — aggregated analytics data is retained indefinitely in anonymised form. Raw log data is deleted after 90 days.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

Under the Data Privacy Act of 2012 and related regulations, you have the following rights in relation to your personal data held by 16jili. To exercise any of these rights, contact us at support@16jili.click with the subject line "Data Rights Request" and include your registered email address or member ID so we can locate your account promptly.

The 16jili platform is strictly for adults aged 21 and above, in line with Philippine online gaming regulations. We do not knowingly collect personal data from persons under the age of 21. Our registration process requires date-of-birth confirmation, and accounts are subject to age verification checks.

If we become aware that a minor has registered an account, we will immediately suspend that account, delete the associated personal data, and return any deposited balance using the payment method on file. If you believe a minor has registered on16jili, please contact support@16jili.click immediately so we can investigate and take appropriate action.

16jili may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practical, notify active members via email or an in-platform notification.

We encourage you to review this page from time to time so you remain informed about how 16jili handles your personal data. Your continued use of the platform following the publication of an updated policy constitutes acceptance of the changes. If you object to any change, please contact support to discuss your options, including account closure.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the16jili Data Privacy team through the following channels:

• Email: support@16jili.click — use the subject line "Privacy Policy Query" or "Data Rights Request" so your message is routed to the right team.
• Live Chat: Available 24/7 through the chat widget in your logged-in account dashboard. For formal data rights requests we recommend email so you have a written record.
• FAQ: Visit our FAQ page for answers to common privacy and account questions.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated and16jili has not adequately addressed your concern. Information on how to file a complaint is available on the NPC's official website.